SHIPPING & RETURNS & condition

SHIPPING INFORMATION

Orders are processed and shipped within 2-5 bueinsss days  once payment has been processed and verified.  Customers will receive a confiramtion email with tracking information when the order has shipped.


  • All orders are shipped within the United States only. We do not currently ship outside of the United States.


  • All orders are shipped via United States Parcel Service. We use the following methods for all orders:


  • Ground: will arrive within 3-5 business days


ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS


INTERNATIONAL

We do not currently offer shipment outside of the United States.


PRODUCT CONDITION

PRE-OWNED

All items are pre-owned . Condition of the item is listed  in the item description along with  photos of any condition issues. Additional information regarding condition is available upon request by contacting customerservice@stellaella.com.


MULTIPLE SHIPPING ADDRESSES

We do not offer shipping to multiple addresses for an order. We ship to one address per order.


TRACKING SHIPMENT

You will receive a confirmation email with tracking number  , once your order has been shipped.


15 - DAY RETURN POLICY

STELLA ELLA provides  FREE RETURN  SHIPPING within 15 days of receipt of the product. A prepaid  return shipping label will be proivded with every qualified order purchased on our website. Item must be returned in the same condition as it was when  purchased. 


To request a return, please send an email through our website directly or send an email to : customerservice@stellaella.com.


Please allow up to 15  business days for your return to be processed . Business days are Monday-Friday except for holidays. Return process begins once the item(s) has been returned to us , inspected and approved for processing.


ORDERS & CANCELLATIONS

An agreement for STELLA ELLA ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.


Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.